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Promise and Statistics

Patient safety and care is the highest priority of the consultants, the clinical staff and the administrative team working at The Westbourne Centre.

From the initial telephone call through post-operative care and appointments, we promise your experience at our specialist surgical centre will be positive and comfortable.

Patient Satisfaction

Don’t just take our word for it. People who visit The Westbourne Centre have wonderful, positive things to say about us.

Read through the patient stories on our website, or have a search on Google to find other interesting forums and discussions regarding our staff, consultants, procedures and use of local anaesthetic with or without sedation.

  • 100% of patients surveyed would recommend The Westbourne Centre to their family and friends
  • There are several patient reviews and stories on the NHS Choices website
  • Constant, unsolicited feedback, thoughts and comments generated by patients are available to read on our Facebook page

Care Quality Commission

As a private day facility, The Westbourne Centre is monitored and regulated by the Care Quality Commission (CQC) and regularly receives announced and unannounced inspections.

Following our most recent CQC inspection in November 2017, The Westbourne Centre is delighted to have been rated as 'Good'.

The full report on the quality of care provided by The Westbourne Centre is available on the CQC website.


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IHAS Quality Assurance Mark

The Westbourne Centre belongs to the trade body IHAS, the Independent Healthcare Advisory Service, to keep up on developing codes of practice, standards of care, and industry benchmarks for services.

IHAS membership gives us the opportunity to share knowledge, expertise and experiences with our peers for the common good. We actively support the Treatments You Can Trust (TYCT) agenda.

The Westbourne Centre has been awarded the Cosmetic IHAS Quality Assurance Mark “The sign of safer cosmetic injectable treatments”


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No MRSA

  • We have had NO cases of Methicillin-resistant Staphylococcus aureus (MRSA) or Clostridium Difficile (C. diff) contracted in the centre since opening our doors in January 2009
  • All surgical patients undergo pre-operative assessment and diagnostics to ensure patient and staff safety
  • The operating theatre follows the World Health Organisation’s 25-point surgical checklist for safe surgery including Time In, Time Out, Sign Out procedures

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Welcoming location

The Westbourne Centre is housed in a two-story, brick building with a state-of-the-art modern interior in the heart of Edgbaston, Birmingham.

We have invested in infrastructure and technology to create an outstanding operating theatre and three dental surgical suites, comfortable yet functional recovery rooms and consulting rooms, and welcoming reception and waiting areas.

  • Free, on-site parking and easily accessible by public transport links click here for our map
  • Disabled access through the Centre
  • Adults and children over age 3 are able to be treated

As Seen On...

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