The Westbourne Centre rated 'Good' by the Care Quality Commission (CQC)
The Westbourne Centre is delighted to have been rated ‘Good’ by the Care Quality Commission (CQC), following an inspection in November 2016.
The Centre was rated across five categories during the inspection - is it safe, effective, caring, responsive to people's needs, and well-led.
The CQC report, published in April 2017, highlighted that “all patient feedback was positive and we observed staff providing caring and compassionate care. Patients told us they were ‘delighted’ with the care they were provided, with one patient saying the care they received was ‘first class’ and another ‘exceptionally good’. Other comments included that the staff were ‘friendly, caring and highly professional’”.
According to the NHS Choices website*, The Westbourne Centre are one of only six hospitals within a 25-mile radius of Birmingham City Centre receiving a ‘Good’ rating from the CQC, while Birmingham Children’s Hospital are the only hospital rated ‘Outstanding’. Of the other 98 hospitals within this radius, a large proportion are yet to be rated or not yet rated, but 22 ‘Require Improvement’ and four are ‘Inadequate’.
Sarah Rush, General Manager of The Westbourne Centre said: “Every member of our team has worked so hard to make The Westbourne Centre a safe and welcoming place for our patients. Our team always go the extra mile to ensure that patients feel cared for and supported during their time with us. We are so pleased that our hard work and dedication has been recognised.”
*Information from NHS Choices website correct as of April 2017.