Mrs Sarah Rush

General Manager

Sarah Rush was appointed as General Manager of The Westbourne Centre in July 2010. She oversees and manages all aspects of the day-to-day running of The Centre.

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0121 456 0880

Sarah Rush

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Full Biography

Sarah has worked in healthcare since 1999 after gaining her undergraduate degree in Physiotherapy from Birmingham University. She started her career at University Hospital Birmingham, and stayed here for two and a half years, working across a variety of specialties including cardiac care, neurosurgery, trauma and orthopaedic and outpatients.

Following a period of travel she returned to work as a Physiotherapist at West Midlands Hospital in Halesowen. Here she worked in outpatients and on the ward, treating mainly orthopaedic patients.

“I really enjoyed working in the independent sector delivering healthcare as I really felt that myself and the team around me were able to make a difference to the healthcare that was delivered to the patients”.

She worked at West Midlands Hospital from 2002 to 2010 and in this time worked her way up to become Physiotherapy Manager, initially just at West Midlands Hospital and then to include Rowley Hall Hospital in Stafford (also part of the Ramsay Healthcare group). During this period of time she also gained her MSc in Orthopaedic Medicine through Middlesex University.

Sarah was successfully appointed as the General Manager of The Westbourne Centre in 2010. “This was a really exciting opportunity for me. The Centre was relatively new to the healthcare market having opened in January 2009. A fantastic job had been made of the building conversion and The Centre was set up to deliver an extremely high standard of patient care”.

Under Sarah’s management, The Centre has grown and diversified in the number of patients that are treated at The Centre on an annual basis and the specialities that are available on site. The main focus of the hospital is to deliver a high standard of patient care in a friendly and approachable manner. Working with referrers which include GP’s, consultants, optoms and dentists, we aim to deliver an individual personal service tailored to meet each patient’s needs.

The staff delivering the care patients receive, are our most important asset. We are very fortunate to have a very low turnover of staff and this is because staff enjoy their work at The Centre and enjoy the personalised care they are able to give each and every one of their patients. Staff training is key for them to carry out their jobs to the highest standard and to ensure they are always up to date with their practice. We have an excellent team of clinical and non-clinical staff that support the services we offer the patients.

We have an incredible set of consultants with practicing privileges at The Centre, with many of them being nationally (and some internationally) renowned. Consultants that are selected to work at The Centre do so due to the facilities we have and services we offer. The consultants that are part of our team also are committed to training and development and have patient care and patient outcomes at the top of their priority lists.

Our most recent CQC inspection gave us an overall rating of ‘GOOD’. This confirms our commitment to our patients that our focus is on patient care. The report highlighted that “all patient feedback was positive and we observed staff providing caring and compassionate care. Patients told us they were ‘delighted’ with the care they were provided, with one patient saying the care they received was ‘first class’ and another ‘exceptionally good’. Other comments included that the staff were ‘friendly, caring and highly professional’”.

All of our staff and consultants work to, and adhere to our Westbourne Values.

All feedback is gratefully received and helps us to improve the service we offer or to praise the team. I am always open to hear about any aspects of your experience of The Westbourne Centre, and if you would like to make an appointment to see me then please call The Centre on 0121 456 0880 or email me on sarah.rush@westbournecentre.com.

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