Patient Stories

There is no better way than a face-to-face meeting to determine if a consultant is the right health care partner for you, but prior to a consultation it may help to read about the experiences of some of the other people who have had similar treatments.

The patient stories listed below are all genuine experiences written by our patients (some names have been changed to protect identities). You can also read our patient reviews on NHS Choices, Facebook and Google.

If you are a patient who would like to write a review, we would be grateful if you could share your experience via one of the following pages: Write a Google review, Write a Facebook review, Write an NHS Choices review or Write a Doctify review.

If you'd like to share your experience on this patient stories page, please contact Roisin Madigan on 0121 456 8140.


Sandra’s Dental Implants

Thank you all from a very happy woman with a great smile.

I wish to express my heartfelt thanks to Mr Summerwill, a very professional consultant in restorative dentistry, and his superb team in helping me to achieve a long term wish of having dental implants.

From my first consultation his warm, caring and reassuring manner made me feel totally relaxed and gave me hope that my pride could be restored.

My treatment plan consisted over a period...

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Rachael's Customer Service Experience

I have decided to have my surgery with The Westbourne Centre and would just like to tell you that besides the good reviews of the surgeon that I have chosen, the main reason I have chosen Westbourne is because of the amazing service I have received from Stephanie.

Every time I have emailed Stephanie, I have been given a very quick reply. Her replies have been very informative and very helpful (my last email I asked her to answer over 10 questions!!). I...

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Sophie's HydraFacial Treatment

Sophie recently won a competition through The Westbourne Centre's Facebook page and received a complimentary HydraFacial treatment. She enjoyed her experience so much, she wrote in to tell us.

Yesterday I had the pleasure of visiting The Westbourne Centre to claim my prize, a £95 MD HydraFacial.

Firstly what a warm welcome into a lovely environment. The staff were a pleasure to meet. As was Leisha the therapist who carried out my...

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Carly's Surgical Experience

Carly Hill from Surrey had a surgery to replace PIP implants with Mr Nishikawa using a local anesthetic and sedation; the results were well worth travelling from Surrey for.

I have recently had my 3 month post op check up with Mr Nishikawa at The Westbourne Centre, after finding out I had PIP Implants. I have to say the care, attention to detail and courtesy I received was second to none, from my initial consultation right the way through to my final check...

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Testimonial for Joanne Redbourne regarding Obagi

Dear Sir, I have been attending the Westbourne Centre since October 2012 and I would like to express my gratitude and appreciation of Joanne Redbourne.

I consulted her regarding facial treatment in preparation for my daughter’s wedding in August 2013. 

She carried out a number of tests and recommend Obagi.  Joanne fully explained the present condition of my skin and exactly how Obagi would be beneficial.  It was obvious that she...

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Janet Lombardi's Face Surgery

Procedures: MACS Facelift, Upper Blepharoplasty, Liposuction to chin and Fat Transfer to lips and cheeks.

Like thousands of women during my early/mid 50's, I looked in the mirror and did not recognise the face that looked back at me. My only problem was that I was just not prepared or happy to live with the new mirrored image BUT equally I was afraid of the horror stories where cosmetic surgery has had dire consequences. Even celebrities paying top prices...

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Jeanette Barton's MACS Facelift

In 2004, I was lucky enough to be recommended to Hiroshi Nishikawa via my GP as at this time I was very conscious about my baggy eyes and 'turkey' neck. In those days, the only solution was a full face-lift and blepharoplasty for my eyes. The results were amazing, although the down-time was substantial.

So when in 2011, it was clear that things needed a little 'tightening', I had no hesitation in returning to Mr Nishikawa to see what he could do. As usual,...

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Sue Owen's Treatment with the Starlux 2940 Ablative Skin Resurfacing Laser

I arrived at The Westbourne Centre and was taken through the procedure and aftercare with Fiona (cosmetic nurse) and the Consultant.

The procedure took about 3/4 of an hour for the skin above my top lip to be lasered. It was a little uncomfortable but nothing in my opinion to worry about.

The very first time I looked in the mirror, I have to say was pretty scary. Fiona reassured me that the next day it would not look so bad and I was to...

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Katherine Woodley's Breast Augmentation

I had wanted Breast Enlargement surgery for many years. After breast feeding two children, I was left a size smaller (32B) and this prompted me to pursue Breast Augmentation. I visited two well known clinics, but was disappointed by the heavy use of sales teams and they didn't listen to me when I asked for a natural result. I was also not sure how I could justify staying in hospital overnight for a cosmetic procedure and one company even wanted me to travel to...

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Victoria's PIP Implant Removal & Exchange

I am now nearly 7 weeks post op after having my PIP implants replaced by Mr Fatah at The Westbourne Centre.

The care I have received is nothing short of outstanding from the first point of contact when I mademy initial enquiries right through to my consultation, operation and post operative care.

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